Refund policy

Returns & Exchanges

At Watersport Outlet, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist with returns and exchanges under the conditions outlined below.

Return Eligibility

We accept returns within 15 days of the delivery date.

To be eligible for a return, items must:

Be unused, unworn, and in their original condition.
Include all original tags, packaging, and accessories.
Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

For hygiene reasons, certain products such as swimwear, swimming caps, snorkels, or other personal-use items may not be eligible for return if they have been used or opened.

How to Request a Return

To initiate a return, please contact our customer support team by email and provide:

Your order number
The item(s) you wish to return
The reason for the return
Photos of the item if it is damaged, defective, or incorrect

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without receiving authorization from our support team.

Exchanges

We gladly offer exchanges for eligible items.

If you would like to exchange a product for a different size, color, or model, please contact us within 15 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer a refund or store credit.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Include clear photos of the product and packaging so that we can investigate the issue promptly.

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping fees are non-refundable unless the return is due to our error.
We recommend using a trackable shipping service when returning items.

Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method, including:

Visa
MasterCard
JCB
PayPal

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

Non-Returnable Items

The following items may not be eligible for return:

Used swimwear
Opened personal-use swimming equipment
Gift cards
Clearance or final-sale items
Products damaged through misuse or improper care

Order Cancellation

Orders may be canceled within 24 hours of purchase.

If your order has already been processed or shipped, it can no longer be canceled. In such cases, you may request a return after receiving the item according to this policy.